Refund policy
Right of withdrawal
You have 30 days right of withdrawal when you shop at lostboysarchives.com
The right of withdrawal period expires 30 days after the day you;
a. received your product
b. receive the final product in physical possession, when it is an agreement regarding several different products, which have been ordered in one order, and which are delivered individually.
c. receive the last lot or the last part in physical possession, when it is an agreement on delivery of a product, which consists of several lots or parts
You must notify us within 30 days of receiving your order if you wish to withdraw from your purchase. Register your return online - quick and easy here
You cannot withdraw simply by refusing to accept the delivery without also notifying us.
Parcels not collected from the pickup point or refused upon delivery will incur a fee of 35$ / 20€ which will be deducted from the refund.
SALE! For products purchased on sale, you have a 14-day right of withdrawal when shopping at lostboysarchives.com
The right of withdrawal period expires 14 days after the day you received your product.
Withdrawal a part of an order
If you purchase more than one item on our webshop, you can withdraw one or more items, even though they are purchased and sent as one order.
How to return your order
You must send your order to us no later than 7 days after notifying us through the return portal. You are responsible for the direct cost of returning the product. When returning an item, you are responsible for the product being wrapped securely. If possible reuse the box your order was shipped in. Remove or cover any old labels on the package.
You bear the risk of the product from the time it is delivery to you until it is returned to us. - For your own safety, please keep your postal receipt until you have received your refund.
Make sure the item(s) are unused, with tags attached, and in their original packaging.
Please note: We do not accept returns sent cash on delivery or delivered to parcel shops.
The condition of the product when you return it
You are responsible for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words - you can test the product in the same way as if you tested it in a physical store. If the product has been tested in addition to what is described above, we consider it as used, which means that we will not accept it as a return and get reimbursed.
Returned items that are missing packaging or require additional processing may be subject to a handling fee of 10% of the item’s price. This covers the extra time and processing needed to prepare the item for resale.
You can test the product but you cannot start using the product.
Reimbursement
If you withdraw from the contract, you will of course receive the amount you have paid to us. If you are using your right of withdrawal, we will refund the amount you paid to us, excluding delivery costs, without undue delay, and in any event no later than 14 days from the date we received the product(s) from you. We will reimburse you to the same method of payment you used for the original transaction, unless we have explicitly agreed to something else.
Faulty or defective goods
The Danish Sale of Goods Act’s regulations regarding defects applies to the purchase of goods.
When you shop at www.lostboysarchives.com you get a 24-month warranty. This means that you can get either the product repaired, exchanged, receive your money back, or have a reduction of the price, depending on the specific situation.
It is of course a requirement that the complaint is justified, and that the defect is not due to an incorrect use of the product or other tortious behaviour.
You must notify us within "reasonable time" after you have discovered the defect of the product. If you notify us within two months after the defect has been found, the complaint will always be timely.
If the complaint is justified, we will of course refund your (reasonable) delivery costs.
Please return the product to:
Lost Boys Operations ApS
Traverbanevej 10
2920 Charlottenlund
Denmark
Phone: +45 39900664
Mail: Support@lostboysarchives.com
When returning a product, please include the following information:
(Remember to register your return in our return portal: lostboysarchives.floatanalytics.com)
- Your name and order number
- The product in proper packaging
- A detailed description of the issue (if relevant).
Personal data and privacy:
If you believe the information to be incorrect you have the right to have the information rectified. In some cases we will have to delete your data if requested by you. It could for example be if the information is no longer necessary to the purpose we originally needed it for.
Please contact us if you feel your personal data is not processed according to legislation.
Inquiries about this must be send to Lost Boys Operations e-mail: support@lostboysarchives.com
Complaint procedure
If you want to complain about your purchase, please contact Lost Boys service through support@lostboysarchives.com or by phone +45 39 90 06 64 .
If we, contrary to expectations, cannot find a solution, you can file a complaint with the Center for Klageløsning, Toldboden 2, 8800 Viborg, Denmark. www.forbrug.dk.
It is also possible to file a complaint to the EU commissions online dispute resolutions platform, which mainly will be relevant for consumers living in another European country than Denmark. The ODR platform is accessible here: http://ec.europa.eu/consumers/odr/.
