How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.ESTIMATED TRANSIT TIME AFTER DISPATCH:Orders placed after 12 pm may not be shipped the same day.USA and Canada: 3-5 business days, depending on the final destination and customs.EU (Standard): 2-5 business days, depending on the final destination.EU (Express) / Outside the EU: 1-2 business days for major cities (orders must be placed before 12 pm), 2-4 business days for remote areas.Latin America: 3-5 business days, depending on the final destination and customs.Asia and the Middle East: 3-5 business days, depending on the final destination and customs.Australia and Oceania: 3-5 business days, depending on the final destination and customs.Africa: 3-5 business days, depending on the final destination and customs.

Where can I track my order?

As soon as your order is packed, you will recieve an email with your tracking number.You can aslo track your order at our tracking page here

I didn't recieve a confirmation email?

Check the spam or spam tray, your confirmation email may be there.If you do not find it, you can write to support@lostboysarchives.com and we’ll locate it. If it’s necessary, we would change the purchase email and forward it. Please, tell us the name you ordered with, what you ordered and where you ordered it to. If you want to make sure that you receive our emails on future occasions, please add us to the desired mailing list and make sure that the e-mail you used for your purchase is the correct one.

I ordered the wrong size, what do I do?

If your product is neither damaged or used, you can return your package to us and get it swapped to the right size.Danish customers - Return hereRest of the world - Return here

Which size should I order?

When buying online it can be hard to know what's the perfect size for you, so in order to make sure you can order your garment with the perfect fit, we have made sure to add a sizing guide below all items on the website. Our sizing is true to size unless stated otherwise, so if you wish for an oversized fitting we would recommend for you to order a size larger than your perfect fit.If you still have doubts make sure to contact us via email support@lostboysarchives.com and we will be more than happy to help.

Where do you ship from?

We are based in Denmark and ship directly from our own warehouse.

SHIPMENT INSIDE THE EULost Boys Operations ships to countries within the European Union using GLS, PostNord, DPD, and FedEx. The price will appear in your shopping cart.Lost Boys Operations does not deliver to P.O. Boxes.Shipments to countries within the European Union do not include an invoice or any other documentation declaring the value of the merchandise.COUNTRIES OUTSIDE THE EUWhen purchasing goods from a country outside the EU, certain import regulations apply.You will need to pay local VAT, import fees, and customs duties on top of the price.If you need to return the package for any reason, you may be eligible for a refund of the customs duties and VAT. Please contact your local tax office for guidance on how to process this, or your courier may be able to assist you.Norway & Great BritainNorway and Great Britain, Lost Boys Operations will declare the goods, and the prices include VAT and customs duties.DELIVERYDelivery is handled by different couriers depending on the destination country. Delivery time is typically 2-6 days. We ship to most countries worldwide.

Can I return my products?

Yes. Most definitely! If you're recieved products is not damaged or used, you can return your order up to 30 days from recieving your order.SALE! For products purchased on sale, you have a 14-day right of withdrawal when shopping at lostboysarchives.comThe right of withdrawal period expires 14 days after the day you received your product. EXTENDED WITHDRAWALFor products purchased on or after 17 November 2025, the exchange period is extended until 7 January 2026. If our standard return or exchange policy extends beyond this date, the latest applicable date will apply.Start Your Return here

We work very hard in order for our products to be the highest quality and without any defects. But even for us, it's hard to have everything under control. However, if you have a concern about a faulty or damaged item, contact us on support@lostboysarchives.com, attaching images.The return fee will be reimbursed after a brief review process, once your order is shipped and arrives at the warehouse. This procedure may take a few days, but in the event of such a situation, we will take responsibility, resulting in a full refund. The exchange fee must be paid for the new order to be generated, but rest assured, we will reimburse you as soon as the order is shipped and reaches our warehouse. All items we sell are guaranteed against manufacturing defects.

What is your refund policy?

Please check our return/refund/exchange policy here.

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